Support

We are here if something goes wrong with a request, a payment or your account.

Write to us

Include your registered mobile number and the request number if you have one, and attach photos if they help. We aim to reply within two working days. We can reply in Arabic or English.

If anyone's safety is at risk: call emergency services on 911 first, then tell us.

Common questions

How is the price worked out?

You book a provider for the number of hours you choose, and the full price, tax included, shows before you confirm. Nothing is added without your consent in the app.

The work finished early. Is the price reduced?

Not automatically, because the provider set aside the full time for you. See article 6 of the Terms.

I needed more time than I booked

Extra time is added only with your consent, ideally confirmed in the app before it starts. A provider may not extend the work on their own. See article 7.

How do I cancel a request?

From the request page in the app. The refund depends on when you cancel, and the cancellation policy shows in the app before you confirm. See article 15.

Something was lost or damaged during the work

Tell us right away at support@amil.sa with the request number, photos and any details you have. See articles 10 and 11.

A payment problem or an unexpected charge

Write to us with the request number, the date of the charge and only the last four digits of the card. Never send anyone your full card number or a verification code; we will never ask for them.

How do I delete my account?

From the account settings in the app, or by writing to us from the mobile number linked to your account. Details are in the Privacy Policy.

I want to work with Aamel

Download the Aamel Partner app when it launches, sign up with your mobile number, and complete identity and right-to-work verification. Your pay shows before you accept any request.